At our online jewellery store, we strive to provide you with the best shopping experience. Please take note of our delivery policy:

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1. Processing Time: Our handmade jewellery requires up to 3 business days for processing before it is ready to be shipped. We take pride in crafting each piece with care and attention to detail.

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2. Shipping Methods and Costs:
   - Australia Post Standard Parcel Post: We offer a fixed rate of AUD 5 for standard delivery via Australia Post. This reliable shipping service ensures your order is handled with care and delivered within 2-13 business days*.
   - Australia Post Express Post: For faster delivery, we also provide an express shipping option. The cost for express post is a fixed rate of AUD 8. With express post, you can expect your order to be delivered within 1-10 business days*.

*Please note that these time frames are estimates provided by Australia Post and may vary depending on your location and other factors.

 

3. Unpredictable Factors:

Please note that unforeseen circumstances or events beyond our control may occasionally affect the delivery timeline. While we cannot guarantee specific delivery dates, we will keep you informed and do our best to resolve any issues that may arise.

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We appreciate your understanding and patience throughout the delivery process. Rest assured, we are committed to ensuring your order arrives safely and in a timely manner. If you have any further questions or concerns, please don't hesitate to contact our customer support team.

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Thank you for choosing our online jewellery store. We look forward to delighting you with our beautiful handmade pieces.

 

Best regards,
SelinaStudio

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Email: admin@selinastudio.com

Address: Level 2, Macquarie Centre, NSW 2113, Australia